Warmerly
One queue of everyone who replied, across email and LinkedIn, with labels and a suggested reply.
Warmerly
Closely
One-to-one · Reply inbox
Reply inbox
One row, in depth: what each tool does, the verified numbers, and who each suits.
Closely details read from its pricing page, home page, product and legal pages and help centre on 21 October 2026.
Warmerly
One queue of everyone who replied, across email and LinkedIn, with labels and a suggested reply.
Closely
A Smart Inbox with tags, templates and teammate presence; its help overview covers LinkedIn conversations.
The short answer
Reply inbox, in one look.
Both tools put replies in one inbox. Warmerly's inbox is a reply queue across email and LinkedIn with labels and a suggested reply. Closely's pricing and home pages describe a unified inbox for LinkedIn and email replies with tags, templates and assignment, while its help overview describes LinkedIn conversations only. Last checked 22 October 2026.
CloselyClosely ahead on this row
A Smart Inbox with tags, templates and teammate presence; its help overview covers LinkedIn conversations.
The picture
Drawn side by side.
From reply to answer
What each inbox gives you
WarmerlyClosely
Warmerly
A reply arrivesA Needs reply viewLabels: lead, not relevant, spamA suggested reply
Closely
A reply arrivesA Smart InboxTags and templatesTeammate presence
Closely's home page describes LinkedIn and email in one inbox, while its help overview describes LinkedIn only.
Channels in the inbox
As each describes it
WarmerlyClosely
Email and LinkedIn
- Channels in the inbox: Email and LinkedIn
- Refresh: About every 5 minutes
- Tags and templates: Labels; no tags or snooze
LinkedIn, and email per its home page
- Channels in the inbox: LinkedIn and email per its home page; LinkedIn per its help overview
- Refresh: Every hour, manual after 30 minutes
- Tags and templates: Tags and templates
Warmerly's inbox has no snooze, star or notes.
On screen
What it looks like.
WarmerlySample data
How Warmerly does it
Warmerly, in detail.
A reply queue first: a 'Needs reply' view, labels with rules and AI, email and LinkedIn in one list, mailboxes read about every five minutes, and a suggested reply for the latest inbound email. Warmup traffic is kept out of the list.
01
A 'Needs reply' view is the default
The default view is conversations where the newest message is theirs and it is either labelled a lead or not labelled at all. Other views are All and Archived, and the list can be searched by name, email, company or message text with a prefix match, so 'invo' finds 'invoice'.
Warmerly product, checked 21 October 2026
02
Labels: lead, not relevant, spam
Mail is labelled lead, not relevant or spam. Free rules at ingest catch own-domain mail, no-reply senders, bulk and auto-reply headers, unsubscribe mail and the spam folder. An AI step labels campaign replies only, and your own override sticks. Warmerly does not list reply intents such as 'meeting booked' for email.
Warmerly product, checked 21 October 2026
03
Email and LinkedIn in one list
LinkedIn replies land in the same inbox as email replies. LinkedIn campaign replies are labelled by their reply label: interested, question and referral count as leads, and not interested, stop and out of office as not relevant.
Warmerly product, checked 21 October 2026
04
A suggested reply, kept short
Warmerly can draft a reply to the latest inbound email: under 120 words, plain text, signed with the sender's first name. The draft is saved for you to edit and send. The same draft function is available to AI assistants through the Warmerly MCP server.
Warmerly product, checked 21 October 2026
05
Where Warmerly is behind
The inbox has no snooze, star or notes: its own test asserts that those controls are absent. We also found no tags on a conversation, no scheduled reply, and no single inbox that spans many LinkedIn accounts with role-based access.
Warmerly product, checked 21 October 2026
06
Warmup traffic stays out of the inbox
Every email a mailbox receives shows in the inbox except warmup network traffic, which is hidden so it cannot bury real replies. That matters because most of a mailbox's stored mail is warmup traffic: at the time the doc was written about 87% of stored rows were warmup. Automated senders such as no-reply addresses are still shown in All, filed as not relevant, and kept out of Needs reply.
Warmerly product, checked 21 October 2026
07
Mailboxes are read about every five minutes
A sweep reads each connected mailbox's INBOX and Sent folder about every five minutes, incrementally, in batches of up to 50 new messages. A slow mail host can delay one mailbox, and the sweep gives up on a stuck host so the others are still read. There is also a manual refresh for one account.
Warmerly product, checked 21 October 2026
08
Members use the same inbox
Owners, admins and members can all use the inbox, the campaigns and the mailboxes of a workspace, and roles belong to one workspace. The roles table does not limit mailbox mail to the person who connected the mailbox.
Warmerly product, checked 21 October 2026
09
The inbox is reachable from an AI assistant
Through the MCP server an assistant can list conversations, open one, draft a reply, send a reply and set a category. Sending goes through a separate send guard and every write is recorded in an audit log.
Warmerly product, checked 21 October 2026
How Closely does it
Closely, in detail.
A Smart Inbox on every plan, with tags, templates and teammate presence on its home page, and a help overview that describes LinkedIn conversations only, updated hourly.
01
Unified, per its home page
DMs, InMails and email replies in one place, with assigning, tags, templates and teammate presence to prevent collision.
closelyhq.com · read 21 October 2026
02
LinkedIn only, per its help overview
Its help overview of the Inbox tab describes managing conversations on LinkedIn, with filters by account, campaign or tags, and .txt exports.
help.closelyhq.com/en/articles/5594918-inbox-overview · read 21 October 2026
03
Update speed
Conversations update automatically every hour, and a manual refresh is allowed 30 minutes after the last one.
help.closelyhq.com/en/articles/5594918-inbox-overview · read 21 October 2026
04
Access
Only the person who added a LinkedIn account can view its inbox, per its team access article, though access can be shared.
help.closelyhq.com/en/articles/8099971-team-access-management · read 21 October 2026
05
Three filters and an export
The help overview says conversations can be filtered by account, by campaign or by tags, with default tags and custom ones, and that a chat can be exported as a .txt file. It does not mention templates. The article is dated 31 March 2023.
help.closelyhq.com/en/articles/5594918-inbox-overview · read 22 October 2026
06
One inbox for every reply, per its multichannel page
Its multichannel page says all replies from LinkedIn and email are synced into a single inbox, and its home page adds that conversations can be assigned, tagged and handled with templates, with teammate presence to prevent collision. Outcomes sync to HubSpot, Salesforce or Pipedrive.
closelyhq.com/multichannel-campaigns · read 22 October 2026
07
Replies pause the sequence
The home page says sequences pause automatically on replies, and a help article says a reply stops the sequence while an autoreply or bounce stops only the email steps and leaves the LinkedIn steps running.
help.closelyhq.com/en/articles/6659800-does-a-sequence-stop-automatically-after-the-first-reply-is-received · read 22 October 2026
08
Who can see what
Its team access article, dated 19 November 2025, says only the person who added a LinkedIn account can view its inbox, and that access can be shared through a separate article we have not read. Owners and Admins see all team accounts on the Accounts tab.
help.closelyhq.com/en/articles/8099971-team-access-management · read 22 October 2026
09
White label carries the inbox
Its home page says white-label partners get in-app chat under their own brand, so a client can read replies without seeing Closely's name.
closelyhq.com · read 22 October 2026
What Closely does not say
We looked, and found no statement on these. That is about its published pages only, not about the product.
- A suggested reply or AI reply drafting for email
- Reply labels by intent
- A way to snooze, schedule or draft a reply with AI, on the pages we read
- The size of the hourly update for email replies
- Whether templates and teammate presence are on every plan, beyond the Smart Inbox row
Where the sources disagree
We report each version rather than pick one.
- Closely's home page describes a unified inbox for LinkedIn and email, while its help overview covers LinkedIn only.
The numbers
Only what we could verify.
| Measure | Warmerly | Closely |
|---|---|---|
| Reply inbox | One queue of everyone who replied, across email and LinkedIn, with labels and a suggested reply. | A Smart Inbox with tags, templates and teammate presence; its help overview covers LinkedIn conversations. |
| Channels in the inbox | Email and LinkedIn | LinkedIn and email per its home page; LinkedIn per its help overview |
| Refresh | About every 5 minutes | Every hour, manual after 30 minutes |
| Tags and templates | Labels; no tags or snooze | Tags and templates |
| Mailbox or account read | About every 5 minutes | Every hour for LinkedIn conversations |
| Who sees the inbox | Owner, admin and member of the workspace | The person who added the account, unless shared |
| Export a conversation | Not found | .txt export, per its overview |
| Reply from an AI assistant | Yes, through MCP | Not found |
In practice
What it means for you.
Our reading of the facts above. Not a promise, and not the only reasonable reading.
Closely has the richer team tools in the inbox
Tags, templates and teammate presence. Warmerly's inbox has no snooze, star or notes.
Warmerly leads with what needs a reply
A Needs reply view is the default, with a suggested reply for the latest inbound email.
Twelve times as often
Warmerly reads a mailbox about every 5 minutes and Closely updates conversations every hour, so a day has about 288 Warmerly reads against 24 Closely updates, twelve times as many. The Closely figure is from a 2023 help article about LinkedIn conversations, and Warmerly's is for email, so it is not a like for like speed test.
A manual refresh after half an hour
Closely allows a manual refresh 30 minutes after the last update, so the longest you wait for a new reply is about the hour of the automatic update. Warmerly's longest wait is about the five minute sweep, longer when one mail host is slow.
A shared inbox needs sharing set up
At Closely only the person who added an account sees its inbox until access is shared, so a 3 account team has 3 separate inboxes by default. At Warmerly the workspace's members all use the same inbox, with nothing to set up.
What you lose by choosing Warmerly's inbox
No custom tags, no snooze, no star or notes and no teammate presence marker. If three people answer replies all day, those missing pieces matter more than a suggested reply.
Who it suits
Pick the one that fits.
Warmerly
Warmerly is the better fit if
- You want a queue of people who replied and have not heard back
- You want a suggested reply drafted
- You want the default view to be the people who replied and have not been answered
- You want replies read every few minutes, with warmup mail kept out of the list
- You want every teammate in a workspace to see one inbox with no sharing step
- You want an assistant such as Claude to draft replies from the same inbox
Closely
Closely is the better fit if
- You want tags, templates and teammate presence in the inbox
- You want tags, templates and teammate presence in one LinkedIn inbox
- You want a .txt export of a conversation
- You want white-label partners to give clients an inbox under their brand
Questions
Does Closely have one inbox for LinkedIn and email?
Its home page and pricing page say yes. Its help overview of the Inbox tab describes LinkedIn conversations only, so check with Closely.
How often does each inbox update?
Closely's help overview says conversations update automatically every hour and can be refreshed by hand 30 minutes after the last update. Warmerly reads each mailbox about every five minutes.
Can my team share one inbox at Closely?
Its team access article says only the person who added a LinkedIn account can view its inbox, though access can be shared. Check the sharing article before you rely on it.
Does Warmerly show warmup emails in the inbox?
No. Warmup network traffic is hidden. Everything else a mailbox receives shows in the inbox, with automated mail filed as not relevant.
Can Warmerly draft replies?
Yes, for the latest inbound email: under 120 words, plain text, saved for you to edit and send. An AI assistant can do the same through the MCP server.
Sources
- Closely home page
- Closely pricing
- Closely help: inbox overview
- Closely help: team access management
- Closely multichannel campaigns
- Closely help: does a sequence stop on reply
Closely pages were read on 21 October 2026. Plans and wording change, so check the vendor's own page before you decide. Warmerly details come from the product as it runs today.
More features
- All features
- Main job
- Starting price (per month)
- What the price covers
- Free trial
- LinkedIn automation
- Warm-up and daily limits
- Own IP address per account
- Sequence builder and conditions
- Mailbox warmup
- SPF, DKIM, DMARC and placement checks
- Email sending and mailboxes
- Lead finding, data and exports
- Teams and white label
- Integrations and API
- Data hosting
See it on your own mailbox.
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