Refund & Cancellation Policy

This page sets out, in one place, how Warmerly charges, renews, changes and cancels plans and add-ons. It forms part of our Terms of Service (mainly sections 11 and 12), and words defined there have the same meaning here. Where the two ever differ, the Terms of Service govern.

1The Free plan cannot be charged#

Warmerly has a Free plan. It needs no card, has no time limit, and is not a trial that runs out. One mailbox is warmed by Warmflow, you get one active campaign, 100 campaign sends a month and 500 leads per campaign, and warmup itself is never metered.

Because no payment method is held, there is nothing to cancel and nothing to refund. You can stop using the account whenever you like, or delete the workspace from Settings. Moving from Free to a paid plan, or buying an add-on such as a hosted mailbox, is the only step that ever asks for a card.

2Paid plans and the 7-day trial#

• Starting a paid plan normally begins a 7-day free trial. A card is required to start it.
• Nothing is charged during those 7 days. The first charge lands on day 8, for the plan you are on at that point.
• The trial is available once per workspace. A workspace that has already had one is charged straight away when it subscribes again. You can also choose to skip the trial and be charged straight away.
• If the workspace is already paying for hosted mailboxes, adding a plan to that existing subscription is charged straight away, without a trial, because a trial would pause billing for the mailboxes too. The checkout says so before you confirm.
• During the trial, some allowances are held at Starter-plan levels whichever plan you chose, and you can connect at most one LinkedIn account. The full allowances of your plan apply from the first charge.
• Cancel at any point before day 8 and you are not billed at all. Cancelling during a trial, or during a promotional period we have given you at no charge, ends access straight away rather than at the original end date, and the workspace moves to the Free plan.

3Renewals#

• Plans are billed monthly or annually, in advance, and renew automatically at the end of each billing period until cancelled. Add-on subscriptions renew the same way.
• Each renewal is charged to the card on file at the price then in effect. We give at least 30 days' notice by email before a price increase applies to your renewal.
• We email a receipt for each charge. Invoices, receipts and your payment method are available under Manage billing in Settings → Billing.
• Prices are shown in US dollars, British pounds or euros. You pay in the currency you chose at checkout.

4Upgrades and downgrades#

• You can move between paid plans from Settings → Billing. The change takes effect immediately, and we email you to confirm it.
• Plan changes are prorated. On an upgrade, the difference for the rest of the current billing period is added to your next invoice. On a downgrade, the unused part of the higher plan becomes a credit on your billing account, which is set against your future invoices. Proration credits are never paid out in cash, and any credit left when your subscription ends is not refunded.
• If you change plan during the trial, nothing is prorated: the plan you are on when the trial ends is the one first charged.
• A plan change keeps your current billing interval and currency. If you pay monthly, you can switch to annual billing from Settings → Billing(“Switch to annual”). To move from annual back to monthly, email hello@warmerly.com.
• On a downgrade, the lower plan's limits apply straight away. If your workspace is over them, you have a grace period to reduce usage, after which the workspace may be restricted (including pausing campaign sending and warmup) until it is back within its limits or you upgrade. A workspace that drops back to the Free plan gets no grace period.

5Add-ons#

• OneMail hosted mailboxes are charged per mailbox, per billing period, on your workspace's subscription (or, on the Free plan, on a subscription of their own). Adding or removing a mailbox changes the quantity and is prorated in the same way as a plan change. When hosted mailboxes stop being paid for, they are suspended and later deleted as described in our Privacy Policy.
• LinkedIn account slots and WhatsApp number slots are separate monthly subscriptions, charged when you buy them, with no trial. Cancelling a slot takes effect at the end of the month already paid for, and the account or number using it is then disconnected.
• LinkedIn accounts are never refunded. That covers a single LinkedIn slot and the 3-account and 5-account packs, which are charged immediately and are non-refundable; none of the named refund cases below applies to them. A pack is one subscription, so it is cancelled as a whole, and its accounts keep working until the end of the period already paid for. Nothing here limits a right you have by law (see the consumer paragraph in our Terms).
• Credit packs are one-off payments. Purchased credits do not expire while your workspace exists.
• Quota blocks are bought with credits you already hold, only when you confirm the purchase; never automatically. They do not expire and do not reset at the start of the month.

6Refunds#

Payments already taken are not refunded. That applies to monthly and annual plan charges (including renewals you forgot to cancel), prorated charges, and add-ons, OneMail mailboxes, LinkedIn and WhatsApp slots, credit packs, and the credits spent on quota blocks. Unused allowances, credits and blocks have no cash value and are not refunded.

The point at which to decide is before the first charge, not after it. Every paid plan normally starts with a 7-day trial and nothing is charged until day 8, so cancelling at any moment in those seven days costs you nothing. Before that, the Free plan runs indefinitely with no card at all. Between them you can evaluate Warmerly properly without paying, which is why we do not operate a money-back window afterwards.

Cancelling part-way through a period does not produce a partial refund either, your access runs to the end of the period you have already paid for, and the workspace then moves to the Free plan.

We will refund a payment only where:

• we charged you in error, for example twice for the same thing, or after you had validly cancelled;
• we end your account for a reason other than your breach, in which case we refund prepaid fees for the period after it ends (Terms section 23);
• a mailbox qualifies under the 30-day inbox guarantee (Terms section 18A), in which case we refund that month's plan fee; or
• the law requires it, including your rights as a consumer (section 10 below).

Any other refund, credit or goodwill gesture is at our discretion, applies only to the case it was given for, and does not set a precedent. Approved refunds go back to the original payment method; how long they take to appear is up to your bank.

Purchases sold through Stripe's checkout. Some purchases are made on a checkout page run by Stripe under its Managed Payments service, where Link (Stripe's payment service) is the seller of record (Terms section 12.6). The rules above still apply to them, and you can still ask us at hello@warmerly.com. In addition, Link or Stripe may refund such a purchase within 60 days of it, for example to settle a dispute, and Link's support can help with the payment itself. Tax that was added at checkout is refunded with the payment it was charged on.

7How to cancel#

• Your plan: go to Settings → Billing, and choose Cancel plan. We ask why you are leaving (a reason, and optionally a sentence or two in your own words), may offer something that fits that reason, such as a discount, a pause or a smaller plan, and ask what should happen to any hosted mailboxes. Every step has a button to carry on cancelling, and nothing changes unless you accept it. The written answer is optional, and every step has a button to carry on cancelling. Only the workspace owner can cancel. There is no contract, no minimum term, and no cancellation fee.
• Pausing instead: a monthly plan can be paused for 1 to 3 months, once a year. The pause starts when the period you have paid for ends. While paused nothing is charged and nothing sends (warmup, campaigns, LinkedIn and WhatsApp), and your data stays as it is. Billing and sending restart by themselves when the pause ends. Resuming early starts a new billing period that day.
• Slots and hosted mailboxes: remove them from the part of the app where you manage them. Removing a hosted mailbox ends the address.
• Agency client workspaces have no billing of their own: billing is managed from the Agency workspace.
• If you cannot cancel in the app, email hello@warmerly.com from the account owner's address before your renewal date, and we will cancel for you.
• Deleting a workspace that has its own paid subscription stops it renewing, but the current period is not refunded.

8What happens when a paid plan ends#

• Cancellation of a paid subscription takes effect at the end of the current billing cycle. You keep access until then, because you have paid for it.
• When a paid plan ends, the workspace moves to the Free plan rather than being closed. Your data is not deleted by cancelling.
• If the workspace is over the Free plan's limits, it is restricted straight away (including pausing campaign sending) until you reduce usage to fit, or subscribe again.
• When an Agency plan ends, its client workspaces are no longer covered by it, and each needs a plan of its own to continue.
• Hosted (OneMail) mailboxes are billed on your plan, so when you cancel you choose what happens to them. Keep: they move to a OneMail subscription of their own on the same card, at the per-mailbox price for workspaces on the Free plan, and keep working. Close: they keep working until the plan ends, are then suspended, and their mail is deleted 30 days later. Until the plan ends you can download each mailbox's mail as an .mbox file from its menu under Accounts. If the plan ends because a payment failed, they are closed. Within those 30 days you can restore them by taking a plan again.
• Domains registered through us for OneMail are registered with you as the registrant. If you close your mailboxes we stop renewing the domain, and it lapses at the end of the term already paid for. To move it to another registrar, choose Request a transfer code on the mailbox's settings page; the code appears there and is emailed to you once the domain is unlocked. Registrars do not allow a transfer in the first 60 days after registration. Time left on a registration is not refunded.
• Your own domains: if you close your mailboxes, remove the MX, SPF and DKIM records that point to Warmerly, or mail to those addresses will bounce.

9Failed payments#

• If a payment fails, we email you, and our payment processor may retry the charge.
• While the payment is outstanding, the workspace is restricted and automated activity, campaign sending, warmup and other automated sending, is paused. You can clear it at any time by updating your card under Manage billing.
• If the payment stays unpaid, the subscription may be cancelled and the workspace moved to the Free plan, and hosted mailboxes billed on it may be suspended. Amounts owed remain payable.
• A slot whose payment fails may be suspended, and the account or number using it disconnected.

10If you are a consumer#

Warmerly is sold for business use. If you are nonetheless contracting as a consumer rather than for business purposes, you have a statutory right to cancel within 14 days of subscribing under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That right, and your rights under the Consumer Rights Act 2015, stand regardless of anything above. To exercise the right to cancel, email hello@warmerly.com with a clear statement that you are cancelling. If you asked us to start the service within the 14 days, we may deduct an amount proportionate to what you received before you told us, and we will refund the rest within 14 days of your notice.

11Billing disputes and chargebacks#

If you think you have been charged in error, email hello@warmerly.com within 60 days of the charge and we will look into it. Please contact us before your bank: opening a chargeback or payment dispute for a charge you owe breaches our Terms of Service, and we may suspend the account while it is open and recover any fees and costs it causes us.

12Questions#

Email hello@warmerly.com and a human will answer. See also our Terms of Service and Privacy Policy.