Refund & Cancellation Policy
Warmerly is operated by Kristiyan Tsvetanov, trading as Warmerly. This page restates, in one place, the billing terms that form part of our Terms of Service. Where the two ever differ, the Terms of Service govern.
The Free plan cannot be charged
Warmerly has a Free plan. It needs no card, has no time limit, and is not a trial that runs out. One mailbox is warmed by Warmflow, you get one active campaign, 100 campaign sends a month and 500 leads per campaign, and warmup itself is never metered.
Because no payment method is held, there is nothing to cancel and nothing to refund. You can stop using the account whenever you like, or delete the workspace from Settings. Moving from Free to a paid plan is the only step that ever asks for a card.
Paid plans and the 7-day trial
- Starting a paid plan begins a 7-day trial. A card is required to start it.
- Nothing is charged during those 7 days. The first charge lands on day 8.
- Cancel at any point before day 8 and you are not billed at all. Cancelling during a trial, or during a promotional period we have given you at no charge, ends access straight away rather than at the original end date.
- Plans renew automatically each billing period until cancelled.
- All prices are in US dollars.
Refunds
Payments already taken are not refunded. That applies to monthly and annual subscription charges and to add-ons bought separately — Warmerly Link accounts, WhatsApp numbers and credit top-ups.
The point at which to decide is before the first charge, not after it. Every paid plan starts with a 7-day trial and nothing is charged until day 8, so cancelling at any moment in those seven days costs you nothing. Before that, the Free plan runs indefinitely with no card at all. Between them you can evaluate Warmerly properly without paying, which is why we do not operate a money-back window afterwards.
Cancelling part-way through a period does not produce a partial refund either — your access runs to the end of the period you have already paid for, and the workspace then moves to the Free plan.
Cancelling
- Cancel yourself at any time from Settings → Billing. There is no contract, no minimum term, and no cancellation fee.
- Cancellation of a paid subscription takes effect at the end of the current billing cycle. You keep access until then, because you have paid for it.
- When a paid plan ends, the workspace moves to the Free plan rather than being locked. Your data is not deleted by cancelling.
- Failed payments may result in service suspension after 7 days.
If you are a consumer
If you are contracting as a consumer rather than for business purposes, you have a statutory right to cancel within 14 days of subscribing under the Consumer Contracts Regulations 2013. That right stands regardless of the section above. To exercise it, email hello@warmerly.com.
Questions
Email hello@warmerly.com and a human will answer. See also our Terms of Service and Privacy Policy.