It belongs to a person, not a robot
When someone signs up to Warmerly we create them one real mailbox on one of our own domains, so they have somewhere to test from without buying a domain first. The name on the address is theirs.
Free mailboxes
You got an email from this domain. Here is what it is.
A Warmerly free mailbox is a mailbox on a domain Warmerly owns, given to signups so they can test warmup without buying a domain. It cannot run outreach campaigns and sends only a few warmup messages a day. Warmerly runs the mail server and can stop any one of them directly.
- Free mailbox per person
- Reminders before one closes
If a message looked like spam
Tell us. We can act on it directly.
These mailboxes cannot run outreach campaigns, send only a handful of warmup messages a day and are tied to verified accounts, so if one is bothering you we want to know.
Keep the message and its headers
Forward the message with its headers. The headers are what make a report actionable, which is why the form asks for them. They are optional on the form, but they are the most useful thing you can give us.
Use the report form
The form asks for the address that emailed you, what happened (at least 10 characters) and, if you can, the message headers. When you press Send report, your email app opens with the report filled in.
If nothing opens, or you would rather write yourself, email abuse@warmerly.com with the full message headers. Long headers may not fit in the email the form opens, so if they are cut off, paste them in before you send.
We act on the account
If the address belongs to a mailbox Warmerly hosts or sends through, we can suspend it at the mail server. For mail sent by a customer from their own mailbox, we act on their account under the Acceptable Use Policy.
| Question | Answer |
|---|---|
| What we can do | If the address belongs to a mailbox we host or send through, we can suspend it at the mail server. Warmerly is the platform rather than the sender, so for mail a customer sent from their own mailbox we act on their account under our Acceptable Use Policy. |
| What we will not do | We will not tell you who owns the address you reported. That is someone else's personal data and it is not ours to hand out, however reasonable the request. |
| What we keep | The report, the address, and anything you paste into it, so we have a record of what was reported and what we did. The controller is Warmerly, and our Privacy Policy covers your rights over it. |
| Unhappy with how we handled it | Email hello@warmerly.com. If we paused your own account, use the appeal form on the page you see when you sign in. |
| Want your details out of our database | That is a different and broader request, and it is unconditional, with no test to pass. See the Prospect Privacy Notice, use the privacy request form, or email privacy@warmerly.com. |
What they are
Four things these addresses are.
Every one of these is enforced in our code, not a policy we ask people to follow.
It cannot send cold outreach
Free mailboxes are for warmup and testing. They cannot run outreach campaigns at all, and their warmup volume is capped at a few messages a day. Those limits are set by us and the account holder cannot change them, so no free mailbox can be used to send at volume.
We can stop it in one step
We run the mail server these messages go through, so a report about one of these addresses is something we can act on directly, not forward to somebody else. Every free mailbox is tied to a verified account.
It lasts as long as they use Warmerly
There is no countdown. The address is closed only after about two months with no sign of its owner, and only after two warning emails, so an abandoned one does not sit on our domain forever.
Why they exist
A way to watch warmup work before buying a domain.
This is the product side of the page, for anyone who wants to know why a mailbox like this exists.
The problem
A new mailbox has no sending history
Gmail and Outlook read that absence as a spam signal. Send from a brand-new mailbox on day one and a good share of it lands in a folder nobody opens. Warmup fixes that by building a real record of ordinary, answered mail first, which is exactly what the free mailbox is doing.
What it does all day
It exchanges warmup mail with other mailboxes
Warmup is background activity that builds a mailbox's sending reputation. The mailbox exchanges ordinary messages with other mailboxes in Warmerly's warmup network, and both sides open and reply. It never emails prospects.
A free mailbox can also be used to try Warmerly out, to send a test to yourself and to reply to mail that arrives in it. It is not for cold campaigns: it lives on a shared domain, so it does not send them.
What the owner gets
One mailbox, already warming, with nothing to set up
Every new account gets one free mailbox, created for you at signup. It shows in the app with a Free gift badge, costs nothing, does not use a mailbox slot on the plan and needs no domain or DNS setup, because it lives on a domain Warmerly owns. The owner is never asked for a password for it.
What they cannot do
The limits, said plainly.
These are the same limits the account holder works within. Most are set by Warmerly and cannot be changed from the account.
It cannot run outreach campaigns
Free mailboxes are for warmup and testing. Campaigns do not send from them, and the account holder cannot change that.
It cannot send at volume
Warmup volume is capped at a few messages a day. Those limits are set by Warmerly, not by the account holder.
Warmup cannot be switched off
It started by itself at signup. It is always on for the free mailbox, which is part of why it is a poor tool for anything else.
You cannot have more than one
Each person is entitled to one free mailbox, ever. Creating accounts or workspaces to obtain more is against the Acceptable Use Policy.
It is not for impersonation or restricted content
Hosted and free mailboxes remain Warmerly's. They must not be used to impersonate a person or brand, or to send the restricted content the policy lists.
Warmerly can pause it at any time
Warmerly may throttle, pause or suspend sending from a mailbox at the mail server at any time to protect deliverability, and may withdraw a free mailbox.
Where this is written down.
The Acceptable Use Policy has a section on hosted mailboxes and the free sandbox mailbox: they remain Warmerly's or its providers', must be used only for purposes the policy allows, and the free one is for warming up and trying the service. Read it at acceptable use.
If you own one
How long it lasts, and what to do next.
This part is for the person whose account the free mailbox belongs to.
Finding it
Accounts, then the Free gift badge
Verify your email address if you have not already, open Accounts and click the mailbox with the Free gift badge. The panel there shows what it can and cannot do. If it ever shows Reconnect, clicking it makes Warmerly issue a new mail password itself.
How long you can keep it
As long as you are using Warmerly
It is only closed after 60 days with no activity from you, and you get two reminder emails first with a Keep my mailbox button. Signing in resets the clock. Once you connect your own mailbox or buy a hosted one, there is no countdown at all.
Sending campaigns
Connect your own mailbox, or add a hosted one
To run campaigns, connect your own mailbox (Google, Microsoft or SMTP) or let Warmerly host one for you. Hosted mailboxes are $2.99 each a month on Free and Starter, $1.99 on Growth and $0.99 on Agency, and never use one of your plan's mailbox slots. You can buy hosted mailboxes on the Free plan too, with a card. See done-for-you email accounts for the full picture and pricing for the plans.
The rules
One each, and no impersonation
Each person is entitled to one free mailbox, and the Acceptable Use Policy says not to create accounts or workspaces to obtain more. Do not use a hosted mailbox, or a domain Warmerly provides, to impersonate another person, brand or organisation. Warmerly may throttle, pause or suspend sending from a mailbox at the mail server at any time to protect deliverability.
Kept apart
Free mailboxes do not share a lane with paying customers.
Warmerly hosts three kinds of mailbox, and each kind sends in its own lane.
| Lane | What it is | How it is kept apart |
|---|---|---|
| Paid | Hosted mailboxes that customers order, on their own domains or on domains bought through Warmerly. | Customers' own domains. |
| Ready-warmed | Mailboxes that have already finished warmup, so a customer can buy one and send. | Domains Warmerly owns and uses only for this, not the free mailboxes' domains. |
| Free | The free mailbox new accounts get, on shared domains kept for free mailboxes. | Separate domains, and separate servers with sending addresses of their own. |
Why it matters
A misused free mailbox does not touch paying customers
Keeping the lanes on separate domains means a problem on one lane's domains stays on those domains. Keeping free mailboxes on separate servers and addresses means a misused free mailbox does not touch the addresses paying customers send from. The free lane also has stricter sending limits of its own. The full description is in how our email infrastructure works.
Who to write to
Pick the route that fits.
Each address below is stated on a page of ours.
Mail you did not want
Use the report form, or email abuse@warmerly.com with the full message headers.
Your details in our database
Read the Prospect Privacy Notice, use the privacy request form, or email privacy@warmerly.com.
How a report was handled
Email hello@warmerly.com. It takes complaints about how we handled a report, or about something else.
Security or data questions
Write to support@warmerly.com or use the contact form. The trust page lists the documents and the status page.
Who is behind Warmerly.
Warmerly is operated as a UK-based sole trader. Customer data is hosted in the EU. The terms are on the terms of service page.
Questions
About these addresses, answered.
Why did I get an email from a scribtly.com address?
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scribtly.com is a domain Warmerly owns and uses to hand new signups a free mailbox. Those mailboxes cannot run outreach campaigns. They exchange a few warmup messages a day with other Warmerly mailboxes. If one has emailed you and you did not want to hear from it, report it at warmerly.com/report-abuse and Warmerly will act on it directly.
Can a Warmerly free mailbox send me cold email?
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No. Free mailboxes cannot run outreach campaigns. That is enforced by Warmerly and the account holder cannot change it. If one emailed you and you did not want it, report it at warmerly.com/report-abuse.
How do I stop email from a Warmerly address?
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Email abuse@warmerly.com with the message headers. Warmerly can suspend the mailbox at the mail server directly. You can also have your details removed from Warmerly's prospecting database at any time, unconditionally. See the Prospect Privacy Notice.
Does warmup email go to prospects?
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No. Warmup never emails prospects. A mailbox in warmup exchanges ordinary messages with other mailboxes in Warmerly's warmup network, and both sides open and reply. Campaigns are a separate thing, and a free mailbox cannot run them.
Who runs the mail server these messages go through?
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Warmerly does. That is why a report about one of these addresses is something Warmerly can act on directly, by suspending the mailbox at the mail server, and not something it has to forward to somebody else.
Will you tell me who owns the address I reported?
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No. That is someone else's personal data and it is not Warmerly's to hand out, however reasonable the request. Warmerly does act on the account, and the reporting form is the way to start that.
What happens to my report?
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Warmerly reviews credible reports and acts on them where appropriate. It keeps the report, the address and anything you paste into it, so there is a record of what was reported and what was done. Warmerly is the controller of that record.
What if I am unhappy with how a report was handled?
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Email hello@warmerly.com. That address takes complaints about how a report was handled, or about anything else.
Does the Warmerly Free plan include a mailbox?
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The Free plan includes one mailbox, 1 campaign, 100 campaign emails a month and 500 leads per campaign, with no card and no time limit. A free mailbox on a Warmerly domain is for warmup and testing, so campaigns go out from an account of your own.
Who gets a free mailbox, and how many?
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Every new Warmerly account gets one, created at signup and already warming. Each person is entitled to one free mailbox, ever, and the Acceptable Use Policy says not to create accounts or workspaces to obtain more.
How long does a free mailbox last?
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As long as the owner keeps using Warmerly. It is only closed after 60 days with no activity from the owner, and only after two reminder emails with a Keep my mailbox button. Signing in resets the clock, and once the owner connects their own mailbox or buys a hosted one there is no countdown at all.
Can the owner switch warmup off, or turn campaigns on?
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No to both. Warmup is always on for the free mailbox and cannot be paused, and campaigns from it cannot be switched on by the owner or by support. To send campaigns, the owner connects their own mailbox or adds a hosted mailbox.
Is the free mailbox on the same servers as paying customers?
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No. Warmerly keeps paid, ready-warmed and free mailboxes in separate lanes. The free ones are on shared domains kept for free mailboxes, on separate servers with sending addresses of their own, and with stricter limits.
What is Warmerly?
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Warmerly is cold outreach software built around deliverability. It warms up a customer's own Gmail, Outlook and IMAP mailboxes so they build a sending history, then sends the customer's campaigns from those mailboxes. It also offers hosted mailboxes, and the free mailbox is the one every new account gets.
Can I get my details removed from Warmerly's business-contact database?
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Yes, at any time. It is a broader request than a report, and it is unconditional, with no test to pass. See the Prospect Privacy Notice, use the privacy request form, or email privacy@warmerly.com.
Every account starts with a free mailbox
Sign up and one is waiting for you, already warming. Free plan, no card required.
Start freeSee pricing
- Free plan, no time limit
- 7-day trial on paid plans
- 30-day inbox guarantee, with conditions
- Customer data is hosted in the EU