Warmerly
Email support at support@warmerly.com; no reply time published.
Warmerly
Warmy
One-to-one · Support
Support
One row, in depth: what each tool does, the verified numbers, and who each suits.
Warmy details read from its pricing page, FAQ, home page, product pages and security page on 21 October 2026.
Warmerly
Email support at support@warmerly.com; no reply time published.
Warmy
24/7 human support and a dedicated deliverability expert on every plan, per its pricing page.
The short answer
Support, in one look.
Warmerly offers email support at support@warmerly.com and publishes no reply time, while Warmy states 24/7 human support by chat and email, a dedicated deliverability expert and an onboarding manager on every account. Warmy is ahead on what it promises. Last checked 22 October 2026.
WarmyWarmy ahead on this row
24/7 human support and a dedicated deliverability expert on every plan, per its pricing page.
The picture
Drawn side by side.
Days covered
Each dot is one day of the week, as each page states it
WarmerlyWarmy
A dashed ring means no days or hours are published. 24/7 also means round the clock. Warmy's FAQ says email replies usually arrive within a couple of hours. Read 21 October 2026.
Who you talk to
As each company states it
WarmerlyWarmy
Email and the help centre
- Email at support@warmerly.com
- Help centre and docs
- Public status page
A named expert
- Dedicated deliverability expert
- Onboarding manager
- Success manager on the custom tier
Warmy's support claims are its own statements about its service.
How Warmerly does it
Warmerly, in detail.
Email support and a help centre, with no published response time.
01
Email support
Support is by email at support@warmerly.com, the address on the live contact page.
Warmerly product, checked 21 October 2026
02
No response time published
We do not publish a reply time or an uptime figure.
Warmerly product, checked 21 October 2026
03
A help centre and docs
The docs site has a help centre with articles on trials, billing, warmup and sending.
Warmerly product, checked 21 October 2026
04
A status page
A public status page covers the app and mail components.
Warmerly product, checked 21 October 2026
05
An AI assistant for first answers
Warmerly support is an AI assistant on the site, in the app and in the Android app. It hands over to the team when needed, and it cannot grant a refund or change a plan.
Warmerly product, checked 21 October 2026
06
Team roles
Owner, Admin and Member roles, with billing owner-only.
Warmerly product, checked 21 October 2026
07
An audit log
Who invited someone, connected a mailbox, changed a plan or created an API key is recorded in a read-only list.
Warmerly product, checked 21 October 2026
08
Support also reaches you by email
Warmerly support answers at support@warmerly.com too, and the chat keeps your past conversations.
Warmerly product, checked 21 October 2026
09
Plain answers on refunds and cancelling
The refund and cancellation policy is summarised in the help centre, and says support and the assistant can explain it but cannot grant a refund, which is a team decision.
Warmerly product, checked 21 October 2026
10
Invites expire after 7 days
Teammates are invited by email with a link that works for 7 days, and a pending invite can be revoked.
Warmerly product, checked 21 October 2026
How Warmy does it
Warmy, in detail.
Human support promised around the clock, with two pages that disagree on coverage.
01
24/7 on the pricing page
The pricing page says 24/7 human support with a dedicated deliverability expert on every plan.
warmy.io/pricing · read 21 October 2026
02
Chat and email, with a manager
The FAQ says support is available 24/7 by chat and email, with real people, and that every account gets an onboarding manager and a deliverability expert. It says email replies usually arrive within a couple of hours.
warmy.io/faq · read 21 October 2026
03
A success manager on custom plans
The custom tier adds a dedicated success manager with weekly or bi-weekly sessions.
warmy.io/pricing · read 21 October 2026
04
Agency page: five days
The agency page says human support 5 days a week.
warmy.io/product/agency · read 21 October 2026
05
WhatsApp and Slack
The pricing page says VIP support channels through Slack, WhatsApp or Teams are available. The FAQ also says WhatsApp is available.
warmy.io/pricing · read 22 October 2026
06
An onboarding manager
The FAQ says every account gets a 1:1 onboarding manager and a deliverability expert.
warmy.io/faq · read 22 October 2026
07
Demos and reviews
A demo can be booked with a deliverability consultant, and the footer offers a free 30-minute review.
warmy.io · read 22 October 2026
08
A help centre
The API page links a help centre at support.warmy.io.
warmy.io/product/api · read 22 October 2026
09
Team of specialists
The pricing page says Warmy has 120+ deliverability specialists, the largest team in the category. It gives no source.
warmy.io/pricing · read 22 October 2026
10
Weekly sessions on the custom plan
The pricing page says the custom plan includes a dedicated success manager with weekly or bi-weekly guidance.
warmy.io/pricing · read 22 October 2026
11
An in-house research team
The pricing page says an in-house research team runs ongoing experiments. It gives no output or publication.
warmy.io/pricing · read 22 October 2026
12
A Slack and WhatsApp community
The home page lists social channels including WhatsApp at 550+ and Slack at 320+, which look like community groups. It does not say what they are for.
warmy.io · read 22 October 2026
What Warmy does not say
We looked, and found no statement on these. That is about its published pages only, not about the product.
- A reply time in writing
- Which plans get the onboarding manager
- Whether the onboarding manager is on every plan
- Support hours for the free trial
Where the sources disagree
We report each version rather than pick one.
- Support hours: the pricing page and FAQ say 24/7, while the agency page says human support 5 days a week.
The numbers
Only what we could verify.
| Measure | Warmerly | Warmy |
|---|---|---|
| Support | Email support at support@warmerly.com; no reply time published. | 24/7 human support and a dedicated deliverability expert on every plan, per its pricing page. |
| Coverage | Email support | 24/7, per its pricing page |
| Reply time | Not published | Usually a couple of hours, per its FAQ |
| Named expert on every plan | No | Yes, a deliverability expert |
| Chat support | No, email | Yes, per its FAQ |
| Status page | Yes | Not found |
In practice
What it means for you.
Our reading of the facts above. Not a promise, and not the only reasonable reading.
If a named expert matters, Warmy is ahead
Its pages promise one on every plan. Warmerly does not.
Ask for coverage in writing
Warmy's agency page says five days a week, so confirm which applies to your plan.
Match support to your size
A team running a few mailboxes may never need a named expert. A team onboarding hundreds probably does.
Get the hours in writing
Warmy's pages give 24/7 and five days a week. Ask which applies.
Who it suits
Pick the one that fits.
Warmerly
Warmerly is the better fit if
- You are happy with email support and docs
- You want a small team that answers directly
- You will rely on the help centre
- You solve things from docs and a status page and email when stuck
- You want an audit log of who changed what
Warmy
Warmy is the better fit if
- You want 24/7 human support
- You want a dedicated deliverability expert
- You want an onboarding manager
- You want a named expert and an onboarding manager
- You want support on WhatsApp or Slack
- You want weekly sessions with a success manager on a custom plan
Questions
Does Warmy have 24/7 support?
Its pricing page and FAQ say so, while its agency page says human support 5 days a week. Confirm for your plan.
How do I contact Warmerly support?
By email at support@warmerly.com. Warmerly publishes no reply time.
Does Warmy give a named expert?
Yes. It states a dedicated deliverability expert and an onboarding manager on every account.
Does either tool have chat support or a status page?
Warmy lists chat support but we found no status page. Warmerly has a status page and no chat, only email.
Sources
Warmy pages were read on 21 October 2026. Plans and wording change, so check the vendor's own page before you decide. Warmerly details come from the product as it runs today.
More features
See it on your own mailbox.
Connect a mailbox. Warmerly runs alongside whatever you send from now, so you can compare before you move anything.
Free plan, no card. Paid plans: 7-day trial, first charge on day 8.