Warmerly
Email support at support@warmerly.com; no reply time published.
Warmerly
Mailivery
One-to-one · Support
Support
One row, in depth: what each tool does, the verified numbers, and who each suits.
Mailivery details read from its pricing page, home page, product pages and API page on 21 October 2026.
Warmerly
Email support at support@warmerly.com; no reply time published.
Mailivery
Live chat support, listed on its comparison page; no reply time found.
The short answer
Support, in one look.
Warmerly offers email support at support@warmerly.com, a help centre of articles, a public status page and no published reply time. Mailivery's comparison page lists live chat, its pages link to a knowledge base, help centre and contact page, and it names accounts@mailivery.io for custom plans. We found a reply time for neither. Last checked 22 October 2026.
MailiveryMailivery ahead on this row
Live chat support, listed on its comparison page; no reply time found.
The picture
Drawn side by side.
How you reach a person
As each company states it
WarmerlyMailivery
Email support
- support@warmerly.com
- Help centre and docs
- Public status page
Live chat
- Live chat, per its comparison page
- Intro call booking link
- accounts@mailivery.io for custom plans
Neither publishes a reply time. Mailivery's help centre refused our request on 21 October 2026, so nothing from it is used.
A question, step by step
The routes each page describes
WarmerlyMailivery
Warmerly
Search the help centreEmail supportCheck the status page
Mailivery
Open live chatBook an intro callEmail for custom plans
Routes are as listed on each company's pages, not a measure of speed.
How Warmerly does it
Warmerly, in detail.
Email support, a help centre with step by step articles, and a public status page with 90 days of uptime, with no published response time.
01
Email support
Support is by email at support@warmerly.com, the address on the live contact page.
Warmerly product, checked 21 October 2026
02
No response time published
We do not publish a reply time or an uptime figure.
Warmerly product, checked 21 October 2026
03
A help centre and docs
The docs site has a help centre with articles on trials, billing, warmup and sending.
Warmerly product, checked 21 October 2026
04
A status page
A public status page covers the app and mail components.
Warmerly product, checked 21 October 2026
05
Help articles for common jobs
The help centre has articles on launching a first campaign, mailbox health, why a campaign sends fewer emails than its limit, a mailbox that will not connect, billing and cancelling, among others.
Warmerly product, checked 21 October 2026
06
A component by component status page
The status page lists the website, dashboard, API, database, hosted and free mailboxes, mail delivery, warmup, campaign sending and email verification, with uptime over 24 hours, 7, 30 and 90 days.
Warmerly product, checked 21 October 2026
07
Incidents explained as they happen
An incident carries a title, the affected components and timestamped updates through investigating, identified, monitoring and resolved. Some open automatically when a component is down for a few minutes, and a single bad check never opens one.
Warmerly product, checked 21 October 2026
08
A banner inside the app
While you are in the dashboard, a banner appears when a component is confirmed degraded or down or an incident is active, so you do not need to remember to check.
Warmerly product, checked 21 October 2026
09
Support for billing questions
The billing help names support@warmerly.com for things the app does not do itself, such as switching currency or an annual trial switch.
Warmerly product, checked 21 October 2026
10
Docs for developers and for AI tools
The docs site covers the API, errors, keys and webhooks, and publishes plain text versions for AI tools.
Warmerly product, checked 21 October 2026
How Mailivery does it
Mailivery, in detail.
Live chat is listed, with a knowledge base, a help centre we could not read, an API call booking and an email address for custom plans.
01
Live chat support
Its comparison page lists live chat support.
mailivery.io/competitor-comparison · read 21 October 2026
02
A call with the team
Its API page links to a booking page for an intro call.
mailivery.io/mailivery-api · read 21 October 2026
03
Contact by email
Its pricing page gives accounts@mailivery.io for custom and enterprise plans.
mailivery.io/pricing · read 21 October 2026
04
A self-help knowledge base
Its comparison page says its self-help knowledge base is pretty good, and adds that sometimes you want to talk to a real person.
mailivery.io/competitor-comparison · read 22 October 2026
05
Support links in the menu
Its navigation lists a Help Center, API Documentation and Contact Us, and its footer lists a Knowledge Base and Contact Us.
mailivery.io/pricing · read 22 October 2026
06
Team and role management
It says teammates can be invited with roles and that admins can set custom limits for each user. That is account control rather than support.
mailivery.io/competitor-comparison · read 22 October 2026
07
Dedicated onboarding for partners
Its warm-up page says integration partners get dedicated onboarding, with full REST API and webhook support.
mailivery.io/email-warm-up · read 22 October 2026
08
Customer service in its reviews
A quoted review on its pricing page says customer service has improved ten times in six months. It is a quote on the vendor's own page, not independent.
mailivery.io/pricing · read 22 October 2026
09
A rating on its own pages
Its pages show 4.7 out of 5 labelled Excellent. We did not find the source of that rating.
mailivery.io/pricing · read 22 October 2026
10
A ready answer for plan questions
Its pricing FAQ explains the shared daily limit, mailbox and user definitions, the per-inbox limit and enterprise plans, which answers many pre-sales questions without contact.
mailivery.io/pricing · read 22 October 2026
What Mailivery does not say
We looked, and found no statement on these. That is about its published pages only, not about the product.
- A reply time or support hours
- Support differences by plan
- The contents of its help centre, which refused our request on 21 October 2026
- Live chat hours or whether chat is staffed outside business time
- A published uptime figure or status page
- Any promise of reply time for the enterprise address
The numbers
Only what we could verify.
| Measure | Warmerly | Mailivery |
|---|---|---|
| Support | Email support at support@warmerly.com; no reply time published. | Live chat support, listed on its comparison page; no reply time found. |
| Coverage | Email support | Live chat, per its comparison page |
| Reply time | Not published | Not found |
| Intro call | Book a call page | Booking link on its API page |
| Public status page | Yes, with 90 day uptime | Not found |
| Help centre or knowledge base | Help centre articles | Knowledge base and Help Center, links only read |
| Enterprise or custom contact | Contact support@warmerly.com | accounts@mailivery.io |
| Support for API partners | Docs and email | Dedicated onboarding, per its warm-up page |
| Rating shown on its own pages | None shown here | 4.7 out of 5, source not found |
In practice
What it means for you.
Our reading of the facts above. Not a promise, and not the only reasonable reading.
Live chat is quicker for small questions
If you expect to ask often, a chat window beats email.
Neither publishes a service level
Ask about response times before you depend on either for urgent issues.
Check whether it is you or us
If a Warmerly campaign stalls, look at the status page first. If sending or warmup is shown as degraded, an incident is usually already posted, and the banner in the app says the same.
Self-service first
Both vendors point you to articles before a human. Warmerly's help articles walk through setup steps. Mailivery calls its knowledge base pretty good, and we could not open its help centre to judge.
Ask before you rely on speed
Neither publishes a reply time. If your outreach depends on same day fixes, ask each for a written expectation and a named contact before you buy, and test it during the trial.
Partners get a different route
A platform embedding Mailivery gets a call and dedicated onboarding. A Warmerly Agency customer with the API uses the docs and email. If you are integrating, compare those two journeys, not the headline chat feature.
Test it in the trial
Mailivery offers a 7 day free trial. Send each vendor a real question while you evaluate it and note how long the answer takes. That is the only reply time evidence either of us has.
Who it suits
Pick the one that fits.
Warmerly
Warmerly is the better fit if
- You are happy with email support and a help centre
- You want a public status page
- You want a public record of outages and incidents
- You like step by step help articles for each job
- You want one email address for billing and support questions
Mailivery
Mailivery is the better fit if
- You want live chat
- You want to book a call with the team
- You want to talk to a person in a chat window
- You are a platform that wants dedicated onboarding
Questions
How do I contact Warmerly support?
By email at support@warmerly.com. We do not publish a reply time.
Does Mailivery have live chat?
Its comparison page lists live chat support. We found no reply time.
Where do I see if Warmerly is down?
On the public status page, which shows each component, 90 day uptime and incidents, and in a banner inside the dashboard.
Is there a reply time for Warmerly support?
No. We do not publish one. Support is by email at support@warmerly.com, backed by the help centre and the status page.
Does Mailivery have a status page?
We did not find one on the pages we read.
Sources
- Mailivery competitor comparison
- Mailivery API page
- Mailivery pricing
- Mailivery how it works
- Mailivery email warm-up page
- Mailivery home page
Mailivery pages were read on 21 October 2026. Plans and wording change, so check the vendor's own page before you decide. Warmerly details come from the product as it runs today.
More features
See it on your own mailbox.
Connect a mailbox. Warmerly runs alongside whatever you send from now, so you can compare before you move anything.
Free plan, no card. Paid plans: 7-day trial, first charge on day 8.