Billing & account
Billing, trials, limits, credits, workspaces, teammates, security, referrals, refunds, your data and suspended accounts.
17 articles64 min to read it all
How does Warmerly billing work?
Where to see your plan, invoices and payment method, how monthly and annual billing work, which currency you are charged in and what happens on a…
5 min read→02What happens when my free trial ends?
Paid plans start with a free trial and a card. Nothing is charged until the day after the trial ends. See what happens on the last day of your trial.
4 min read→03Why is my workspace locked, or showing Payment failed?
The billing-locked screen explained: a failed payment, going over your plan limits, no plan chosen, a cancelled trial or a deleted workspace.
4 min read→04What happens if I am over my plan's limits?
Going over a mailbox, campaign or prospect limit gives you a grace period with a countdown banner. Nothing is deleted.
4 min read→05I ran out of verifications or lookups. Can I buy more without changing plan?
Yes for five monthly allowances: spend AI credits on an extra block of email verifications, email lookups, LinkedIn lookups, lead exports or…
4 min read→06What are AI credits, what uses them, and how do I buy more?
AI credits pay for AI-written campaign messages and for extra blocks of monthly allowances. Here is what they are and what uses them.
4 min read→07How do client workspaces work, and how do I pay for a second workspace?
On the Agency plan, client workspaces share one pool of allowances with no extra card or setup. On any other plan a second workspace is paid for on…
4 min read→08How do I delete a workspace, and can I get it back?
The workspace owner can delete a workspace in Settings > Workspaces. It is kept for 30 days and can be restored without a card.
4 min read→09How do I invite teammates, and what can each role do?
Invite people to a workspace as Admin or Member. What Owner, Admin and Member can do, how invites work, how to remove someone and how to transfer…
4 min read→10What is the audit log and what does it show?
Settings > Audit log lists recent activity in your workspace: team changes, mailbox connections, plan changes and API key creation.
3 min read→11How do I sign in, change my password or email, and secure my account?
How signing in works (email and password, Google or Microsoft) and how to change your password or login email in Settings > Profile.
4 min read→12How do I choose which emails Warmerly sends me?
Settings > Email preferences has four switches: Mailbox alerts, Lead alerts, Setup tips and check-ins, and Product news and offers.
2 min read→13How does the Warmerly referral programme work?
Share your link from Settings > Refer a friend. When someone you referred pays their first real invoice, you both get a month of Starter as account…
3 min read→14How do I apply for and activate Warmerly for Startups?
Warmerly for Startups gives eligible startups the Growth plan at half price for 12 months. Here is how to apply.
4 min read→15What happens to my data if I cancel or delete my workspace?
Cancelling never deletes your data: the workspace moves to Free. Deleting a workspace keeps it for 30 days so you can restore it, then removes it…
3 min read→16My account is suspended. What can I do and how do I appeal?
What a suspended Warmerly account means, what stops while it is suspended, the reasons shown, and how to file an appeal from the suspended screen.
5 min read→17How do I access, correct or delete my personal data?
Send a privacy request at warmerly.com/privacy-request or to privacy@warmerly.com. No account is needed. Covers access, correction and deletion of…
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