# What can Warmerly support do (and how do I reach a human)? > Warmerly support is our AI assistant. It answers from these docs and, when you are signed in, can read your mailbox, campaign, plan and usage data. Source: https://warmerly.com/docs/help/warmi-support-assistant Warmerly support is Warmerly's AI support assistant. Ask it a question in plain words and it searches these docs, reads the right page and answers from it. When you are signed in it can also look at your own account to explain what it sees. If it cannot solve your problem, or you just want a person, it hands the conversation to the Warmerly team. Warmerly support is an AI. It is not a person, and it can be wrong, so for anything involving money or a decision you cannot undo, check what it tells you against the page it links. ## Where to find it - **In the app:** the **Ask Warmerly support** button at the bottom right of every dashboard page. - **On warmerly.com, including these docs:** the same button at the bottom right, no account needed. - **In the Android app:** **Settings > Chat with Warmerly support**. See [the Android app](https://warmerly.com/docs/help/android-app). - **By email:** write to support@warmerly.com. Warmerly support answers there too, and replies come from a Warmerly mail address. - **On some screens**, such as campaign pages and the billing screen shown when a workspace is locked, Warmerly support also appears inside the page itself. The chat keeps your past conversations. Open the conversation list to continue an old chat or choose **Start a new chat**. If a person on the team replied to you, their name shows in the list and the launcher tells you when there is an unread reply. ## What Warmerly support can do for anyone - Answer how-to and troubleshooting questions from these docs, and tell you where in the app to click. It uses the exact page names from the sidebar and Settings. - Run a **DNS check on a domain you name** (SPF, DKIM, DMARC and MX) and explain what to fix, with a link to the full report. It will not check free mail providers such as gmail.com, because you cannot edit their DNS. - Tell you the current plans and prices, and quote a domain price. It never buys a domain. - Read public pages on warmerly.com. - Check the [service status](https://warmerly.com/docs/help/status-page) first when you report something failing, and tell you plainly if there is a current incident. - Answer in your language when you write in one. Page and menu names stay in English, as they appear in the app. ## What Warmerly support can do when you are signed in With your account, Warmerly support can read things like: - your mailboxes: warmup state, health, and stored DNS results; - campaign statistics; - a summary of replies that look like leads in your inbox; - your LinkedIn accounts; - your plan, usage against your limits, and why a workspace is locked, if it is. This is why asking "why did my mailbox stop sending?" works better signed in: Warmerly support can look instead of asking you to describe a screen. It can also **run a placement test** on one of your mailboxes. That sends real probe emails and uses one of your monthly placement tests, so Warmerly support always tells you which mailbox it would test and how many tests you have left, and asks before it runs one. Every lookup or action Warmerly support takes is shown in the chat as it happens, with what it found. If you email support, Warmerly support may recognise your address as an account. That is not a sign-in, so in email it can only see your plan and whether a workspace is billing-locked. It cannot see mailboxes, campaigns, leads or inbox. ## What Warmerly support cannot do - **It cannot change your plan or take a payment.** No upgrade, downgrade, cancellation, trial, discount, refund or card change. It has no such ability, so it cannot be talked into it. You do those yourself under **Settings > Billing** (see [Cancel or change plan](https://warmerly.com/docs/help/cancel-or-change-plan)). Exceptions and disputes go to the team. - **It cannot change your account data.** Apart from that short extension, it cannot edit campaigns, connect or remove mailboxes, or change roles. It tells you where to do it. - **It cannot unlock a locked workspace.** It can say why it is locked and what clears it. For a lock caused by being over your plan's limits, it can give a short extra time before the lock starts (up to 7 days, once per workspace in 90 days) when you ask in the signed-in chat. It cannot do this by email or for a payment problem. - **It cannot reach developers or product.** Feedback and feature requests only reach a person if Warmerly support hands the conversation to the team. - **It will not say which AI model runs it.** It is Warmerly support. - **It does not promise deadlines,** outcomes or fixes it cannot decide. ## How do I reach a human? Just say so: "I want to talk to a person." Warmerly support hands the conversation to the Warmerly team. You do not have to sign up, log in or fill in a form first. - **Signed in:** the team already has your account email, and follows up by email. - **Not signed in:** Warmerly support asks once for an email address. Without one, the team can read the conversation but cannot email you, so check back in the chat. - **What happens next:** a person reads the whole conversation. Replies come to your email, and also show in the chat with the person's name. These docs do not state a guaranteed response time, and Warmerly support is told not to invent one. - **Already sent?** If the conversation is already with the team, Warmerly support says so and adds your new message to the same ticket instead of opening a second one. - **By email:** write to support@warmerly.com, with screenshots or PDFs if it helps (up to five files per email, each up to 10 MB, in PNG, JPEG, WebP, GIF or PDF format). Reply to a team member's email to keep the same thread. Warmerly support does not answer a message addressed to a person. You can also book a free 15-minute setup call with the founder: **Settings > Book a 1:1 setup call**, or [warmerly.com/book-a-call](https://warmerly.com/book-a-call). ## Tips for better answers - Say what you were doing and what you saw: the exact message on screen is worth more than a summary. - Name the mailbox or campaign, or sign in so Warmerly support can look for itself. - If the answer feels wrong, say so and ask it to check the docs again, or ask for a person. ## Common problems **Warmerly support says it hit a snag or gives no answer.** The assistant depends on an AI provider. Try again in a moment, or email support@warmerly.com. A domain check can still work when the model is unavailable. **Warmerly support told me it passed something to the team but I heard nothing.** Warmerly support only says that after it actually opens a ticket. If you gave no email address, nobody can email you: look in the chat for a reply, or write to support@warmerly.com. **I asked Warmerly support to upgrade me.** It cannot. Use **Settings > Billing**. ## Related - [Frequently asked questions](https://warmerly.com/docs/faq) - [Troubleshooting](https://warmerly.com/docs/troubleshooting) - [Is Warmerly down? The status page](https://warmerly.com/docs/help/status-page) - [Use Warmerly with AI (MCP)](https://warmerly.com/docs/ai) to use your own assistant with your account instead ## More in Apps & support - [How do I use the Warmerly Android app?](https://warmerly.com/docs/help/android-app): The Warmerly Android app sends a push notification when a prospect replies and lets you answer from the… - [How do I connect, check or revoke an AI app (Claude, ChatGPT, Cursor)?](https://warmerly.com/docs/help/manage-connected-ai-apps): What the Allow screen shows when Claude, ChatGPT, Claude Code or Cursor connects to Warmerly, and where to… - [Is Warmerly down? How the status page and incident banners work](https://warmerly.com/docs/help/status-page): status.warmerly.com shows whether Warmerly is working, per component, with 90-day uptime and incident updates.