# What happens to my data if I cancel or delete my workspace? > Cancelling never deletes your data: the workspace moves to Free. Deleting a workspace keeps it for 30 days so you can restore it, then removes it permanently. Source: https://warmerly.com/docs/help/data-after-cancelling-or-deleting **Cancelling does not delete anything.** The workspace moves to the Free plan and your mailboxes, campaigns, leads and inbox are all kept. **Deleting a workspace** is different: it is kept for 30 days so you can restore it, then permanently deleted. The binding wording on retention is in the [Privacy Policy](https://warmerly.com/privacy) (section 8, Data retention). This page explains it in terms of what you do in the app. ## If I cancel my subscription - On a paid plan you keep everything until the end of the period you paid for. Then the workspace moves to **Free**. It is not closed. - Nothing is deleted. Your mailboxes, campaigns, leads and inbox remain. - If you have more than Free allows (mailboxes, active campaigns), sending and warmup pause straight away until you reduce usage or pick a paid plan. Nothing is removed to make room. See [What happens if I am over my plan's limits?](https://warmerly.com/docs/help/over-plan-limits). - **During a trial**, cancelling ends the trial immediately and nothing is deleted either. - **Agency:** if the Agency plan ends, its client workspaces are no longer covered. Nothing is deleted, and each one needs a plan of its own to continue. See [Agency client workspaces](https://warmerly.com/docs/help/agency-client-workspaces). ## If I delete a workspace - The workspace is locked and kept for **30 days**. You can restore it at any time in that window, without a card. See [Delete or restore a workspace](https://warmerly.com/docs/help/delete-or-restore-workspace). - A paid workspace keeps working until the end of its paid period, then enters the 30 days. - After 30 days it is **permanently deleted** (mailboxes, synced mail, campaigns, contacts you added, settings) and cannot be recovered. Purchased credits and quota blocks end with it. - You get reminder emails during the 30 days. ## Things deleted immediately - **Mailbox passwords and tokens** are deleted the moment you disconnect a mailbox in **Accounts**. - **Synced inbox mail** for that mailbox is deleted with the mailbox when you disconnect it. The Privacy Policy commits to at most 30 days. ## Hosted (OneMail) mailboxes If a hosted mailbox is cancelled or stops being paid for, the mailbox and its mail are kept for a recovery window and then deleted. When a paid workspace ends, mailboxes billed on it may be suspended and later deleted the same way. See [OneMail](https://warmerly.com/docs/help/onemail-mailboxes). ## Things kept for longer, on purpose - **Tax and accounting records** are kept for as long as the law requires (currently 6 years under UK law). Payment records are held by Stripe as well. - **Opt-out records.** Addresses that hard-bounced, or whose owner asked to be erased, are kept on a platform-wide suppression list indefinitely. Deleting the record of an opt-out would risk contacting that person again. Your workspace's own do-not-contact list is kept while the workspace exists. See [Suppression](https://warmerly.com/docs/suppression). - **Security and audit logs, and records of privacy requests,** are kept as long as needed to protect the service and show legal obligations were met. - **Support conversations** are kept while they may be needed to help you, and while your account exists. ## Shorter windows on other records Some records are deleted on a schedule regardless of your plan. For example, warmup activity logs after 12 months, and in-app activity records after 90 days. The complete list and current periods are in section 8 of the [Privacy Policy](https://warmerly.com/privacy). ## How do I delete my personal data or my account? Deleting a workspace removes the workspace's data. To have your **personal data** erased, or to ask what is held about you, send a [privacy request](https://warmerly.com/docs/help/privacy-requests). We act on requests within one month. The app has no separate "delete my account" button beyond deleting your workspaces. ## Can I export my data first? Leads can be exported from the tool that holds them, subject to your plan's lead export allowance. For a copy of your personal data, use a [privacy request](https://warmerly.com/docs/help/privacy-requests) and choose **Access a copy of my data**. Do this before the 30 days on a deleted workspace run out. ## Common problems **"I cancelled and my campaigns stopped."** Most likely you are over Free's limits, so sending is paused. Nothing is deleted. Reduce usage or choose a plan. **"I deleted a workspace by mistake."** Restore it within 30 days from **Settings > Workspaces**. **"I want everything gone now."** Send a privacy request and ask for deletion. Some records must be kept (above), and the request is acted on within one month. ## Related - [What is Warmerly's refund and cancellation policy?](https://warmerly.com/refunds) - [Privacy requests](https://warmerly.com/docs/help/privacy-requests) ## More in Billing & account - [How do I apply for and activate Warmerly for Startups?](https://warmerly.com/docs/help/warmerly-for-startups): Warmerly for Startups gives eligible startups the Growth plan at half price for 12 months. - [My account is suspended. What can I do and how do I appeal?](https://warmerly.com/docs/help/account-suspended): What a suspended Warmerly account means, what stops while it is suspended, the reasons shown, and how to… - [How do I access, correct or delete my personal data?](https://warmerly.com/docs/help/privacy-requests): Send a privacy request at warmerly.com/privacy-request or to privacy@warmerly.com. No account is needed.…