# Help Centre

> Answers to common Warmerly questions: using the API, launching a campaign, importing leads, reconnecting a mailbox, changing plans and more.

Source: https://warmerly.com/docs/help

Short, step-by-step answers to the questions Warmerly customers ask most. Each one starts with the answer, then walks you through it. Can't find yours? Ask Warmerly support in the chat widget at the bottom right of the app and these docs.

## Getting started

| Question | In short |
| --- | --- |
| [How do I get a free sending mailbox?](https://warmerly.com/docs/help/free-sending-mailbox) | Every new account gets one, already warming up. |
| [What is OneMail, and can I buy or bring a domain?](https://warmerly.com/docs/help/onemail-mailboxes) | Mailboxes we host: buy a domain or connect yours, DNS and warmup handled. |
| [How do I connect a Gmail, Google Workspace or Outlook mailbox?](https://warmerly.com/docs/guides/mailbox-connection) | One-click sign-in for Microsoft, an app password for Google. |
| [How long does email warmup take?](https://warmerly.com/docs/how-warmup-works) | The first two weeks are the warming period, and you can launch on day one. |
| [How do I launch my first campaign?](https://warmerly.com/docs/help/launch-first-campaign) | Campaigns > New campaign: audience, sequence, launch. |
| [How do I import leads from a CSV?](https://warmerly.com/docs/help/import-leads-csv) | A campaign's Audience tab > Import leads. |

## Mailboxes and deliverability

| Question | In short |
| --- | --- |
| [Why did my mailbox disconnect, and how do I reconnect it?](https://warmerly.com/docs/help/reconnect-mailbox) | Warmerly can no longer sign in. Open it and click Reconnect. |
| [What DNS records do I need?](https://warmerly.com/docs/guides/dns-records) | MX, SPF, DKIM and DMARC, plus an optional tracking CNAME. |
| [How do I set up DKIM?](https://warmerly.com/docs/guides/dkim) | Get the record from your email provider and add it to your DNS. |
| [How do I set up SPF and DMARC?](https://warmerly.com/docs/guides/spf-dmarc) | Two TXT records that tell providers your mail really is from you. |
| [How do I use a custom tracking domain?](https://warmerly.com/docs/guides/custom-tracking-domain) | A CNAME on your own domain for tracked links. |

## Plans, billing and the API

| Question | In short |
| --- | --- |
| [How do I cancel or change my plan?](https://warmerly.com/docs/help/cancel-or-change-plan) | Settings > Billing. Cancel through Manage billing. |
| [What does each plan include?](https://warmerly.com/docs/plans-and-limits) | Free, Starter, Growth and Agency, side by side. |
| [How do I use Warmerly with an API?](https://warmerly.com/docs/help/use-the-api) | Agency plan (or its trial): create a key, send it as X-Api-Key. |
| [Can I use Warmerly from ChatGPT or Claude?](https://warmerly.com/docs/ai) | Yes, through the Warmerly MCP server. |

## Still stuck?

- [FAQ](https://warmerly.com/docs/faq): quick answers on warmup, billing, mailboxes and campaigns
- [Troubleshooting](https://warmerly.com/docs/troubleshooting): DKIM false alarms, Microsoft 365 errors, campaigns not sending, placement tests
- [Guides](https://warmerly.com/docs/guides): DNS and mailbox setup, click by click

## Start here

- [Getting started with Warmerly: from signup to your first send](https://warmerly.com/docs/help/getting-started-checklist)
- [Glossary of Warmerly terms](https://warmerly.com/docs/help/glossary)

## Prospecting

- [How do I find leads with Lead finder?](https://warmerly.com/docs/help/find-leads)
- [How do I find someone's email address?](https://warmerly.com/docs/help/email-finder)
- [How do I check whether an email address is valid?](https://warmerly.com/docs/help/email-verification)
- [What is the Data library and where do my bulk results go?](https://warmerly.com/docs/help/data-library)
- [How do lead exports, lookups and verifications use my allowance?](https://warmerly.com/docs/help/prospecting-allowances)

## Campaigns & inbox

- [How do I write an email sequence for a campaign?](https://warmerly.com/docs/help/email-sequences)
- [What merge tags and custom variables can I use in my emails?](https://warmerly.com/docs/help/merge-tags)
- [How do I personalise every email with the AI opener?](https://warmerly.com/docs/help/ai-opener)
- [How do I A/B test a subject line or email in a campaign?](https://warmerly.com/docs/help/ab-test-email-copy)
- [How do I see who has been contacted in a campaign?](https://warmerly.com/docs/help/campaign-audience)
- [What do the campaign statuses mean (draft, sending, paused, completed)?](https://warmerly.com/docs/help/campaign-statuses)
- [Why does my campaign send fewer emails than my daily limit?](https://warmerly.com/docs/help/campaign-sending-schedule)
- [Can I launch a campaign before my mailbox has finished warming up?](https://warmerly.com/docs/help/launch-before-warmup-finishes)
- [What stops a campaign sequence for a lead?](https://warmerly.com/docs/help/what-stops-a-sequence)
- [How do open and click tracking work in a campaign?](https://warmerly.com/docs/help/open-and-click-tracking)
- [How do unsubscribe links work in campaign emails?](https://warmerly.com/docs/help/unsubscribe-links)
- [What does the advice on my campaign mean?](https://warmerly.com/docs/help/campaign-advice)
- [How does the Inbox work? (replies, categories and answering leads)](https://warmerly.com/docs/help/inbox)

## Deliverability

- [What do my mailbox's health score and status mean?](https://warmerly.com/docs/help/mailbox-health)
- [How do I read the domain health card?](https://warmerly.com/docs/help/domain-health-card)
- [How do inbox placement tests work?](https://warmerly.com/docs/help/placement-tests)
- [What if my domain or IP is on a blocklist?](https://warmerly.com/docs/help/blocklisted)
- [Why did my sending slow down or pause?](https://warmerly.com/docs/help/sending-slowed-or-paused)
- [My mailbox won't connect: Gmail, Microsoft 365 and other providers](https://warmerly.com/docs/help/mailbox-wont-connect)
- [What free email deliverability tools does Warmerly have?](https://warmerly.com/docs/help/free-deliverability-tools)

## LinkedIn outreach

- [How do I connect LinkedIn and send LinkedIn outreach?](https://warmerly.com/docs/help/linkedin-outreach)
- [What is LinkedIn warmup and how do I turn it on?](https://warmerly.com/docs/help/linkedin-warmup)
- [What is Warmerly Link?](https://warmerly.com/docs/help/warmerly-link)
- [Channel accounts: paid slots and overage](https://warmerly.com/docs/help/channel-slots)
- [Which channels can I connect and send from?](https://warmerly.com/docs/help/social-channels)

## Billing & account

- [How does Warmerly billing work?](https://warmerly.com/docs/help/how-billing-works)
- [What happens when my free trial ends?](https://warmerly.com/docs/help/trial-and-first-charge)
- [Why is my workspace locked, or showing Payment failed?](https://warmerly.com/docs/help/billing-locked)
- [What happens if I am over my plan's limits?](https://warmerly.com/docs/help/over-plan-limits)
- [I ran out of verifications or lookups. Can I buy more without changing plan?](https://warmerly.com/docs/help/buy-more-when-you-run-out)
- [What are AI credits, what uses them, and how do I buy more?](https://warmerly.com/docs/help/ai-credits)
- [How do client workspaces work, and how do I pay for a second workspace?](https://warmerly.com/docs/help/agency-client-workspaces)
- [How do I delete a workspace, and can I get it back?](https://warmerly.com/docs/help/delete-or-restore-workspace)
- [How do I invite teammates, and what can each role do?](https://warmerly.com/docs/help/team-members-and-roles)
- [What is the audit log and what does it show?](https://warmerly.com/docs/help/audit-log)
- [How do I sign in, change my password or email, and secure my account?](https://warmerly.com/docs/help/sign-in-and-security)
- [How do I choose which emails Warmerly sends me?](https://warmerly.com/docs/help/email-preferences)
- [How does the Warmerly referral programme work?](https://warmerly.com/docs/help/referral-programme)
- [How do I apply for and activate Warmerly for Startups?](https://warmerly.com/docs/help/warmerly-for-startups)
- [What is Warmerly's refund and cancellation policy?](https://warmerly.com/refunds)
- [What happens to my data if I cancel or delete my workspace?](https://warmerly.com/docs/help/data-after-cancelling-or-deleting)
- [My account is suspended. What can I do and how do I appeal?](https://warmerly.com/docs/help/account-suspended)
- [How do I access, correct or delete my personal data?](https://warmerly.com/docs/help/privacy-requests)

## Apps & support

- [How do I use the Warmerly Android app?](https://warmerly.com/docs/help/android-app)
- [What can Warmerly support do (and how do I reach a human)?](https://warmerly.com/docs/help/warmi-support-assistant)
- [How do I connect, check or revoke an AI app (Claude, ChatGPT, Cursor)?](https://warmerly.com/docs/help/manage-connected-ai-apps)
- [Is Warmerly down? How the status page and incident banners work](https://warmerly.com/docs/help/status-page)
- [Where do I see what's new in Warmerly?](https://warmerly.com/docs/help/whats-new)
- [What am I looking at on my Warmerly dashboard?](https://warmerly.com/docs/help/dashboard-overview)

## More in Help centre

- [Use Warmerly with an API](https://warmerly.com/docs/help/use-the-api): Create a key under Settings > Platform API keys (Agency plan or its 7-day trial), send it as X-Api-Key, and…
- [Launch your first campaign](https://warmerly.com/docs/help/launch-first-campaign): Go to Campaigns > New campaign, name it and add leads, write your sequence, pick your mailboxes and…
- [Import leads from a CSV](https://warmerly.com/docs/help/import-leads-csv): Open a campaign's Audience tab, click Import leads, drop in your CSV, match the Email column (plus any…